Every project has conflict situations between crews and subs or customers and owners. In this module, you’ll learn techniques to use to resolve conflicts and let the project work proceed. These techniques begin with an assessment of the conflict situation in terms of the stakes involved and the potential impact on the project budget and completion date. Based on that conflict assessment, you will learn to select the correct conflict resolution techniques and you’ll implement one in a realistic conflict situation.
What Happens If I Can’t Resolve the Conflicts?
Project managers who can’t resolve conflicts have crews and subs that are much less efficient. That’s because time is wasted on the conflict. Resolving conflicts with the skills you’re learning lets you keep your project on course and on schedule.
There are 2 videos below.
1. Team Conflict Lecture Video
2. Bad Project Manager in Action Video and Assignment
Watch the project manager try to handle a team conflict. Critique his actions and decide what he should have done to correctly handle the conflict situation.