Every project team has conflict and project managers need to use a number of conflict resolution techniques. The same technique does not work in all project team conflict situations. You need to carefully analyze the people who are involved in the conflict and the issues over which they are having their dispute. Then you can select the proper conflict resolution techniques. There is one simple rule for measuring the resolution success: the project team conflict is successfully resolved when work can proceed on the project without interruption. That means you don’t need to try and make everyone become “best friends.” That’s not realistic. The team members just need to be able to work with each other effectively to complete the project. Project Management Skills Main Page
Project Team Conflict Video
In this lecture video, we’ll watch a project team conflict situation. The project manager uses typical conflict resolution techniques but they make the conflict worse. I’ll point out what the project manager did wrong. Then we’ll look at the right way to handle these conflict situations with a focus on deliverables, not on personalities. We’ll watch the same situation where the project manager uses good techniques and gets everybody back to work on their deliverables. In the good version of this story, the project manager uses techniques to remove personalities from the situation and focus on deliverables, due dates and costs. The project manager does not attempt to make everybody on the team friends. Instead they focus on getting the team members to produce their deliverables to get the project done.