Project Team Conflict – Video


Dick Billows, PMP
Dick Billows, PMP
Dick’s Books on Amazon

Every project team has conflict and project managers need to use a number of conflict resolution techniques. The same technique does not work in all project team conflict situations. You need to carefully analyze the people who are involved in the conflict and the issues over which they are having their dispute. Then you can select the proper conflict resolution techniques. There is one simple rule for measuring the resolution success: the project team conflict is successfully resolved when work can proceed on the project without interruption. That means you don’t need to try and make everyone become “best friends.” That’s not realistic. The team members just need to be able to work with each other effectively to complete the project. Project Management Skills Main Page

Project Team Conflict Video

Project Team Conflict

In this lecture video, we’ll watch a project team conflict situation. The project manager uses typical conflict resolution techniques but they make the conflict worse. I’ll point out what the project manager did wrong. Then we’ll look at the right way to handle these conflict situations with a focus on deliverables, not on personalities. We’ll watch the same situation where the project manager uses good techniques and gets everybody back to work on their deliverables. In the good version of this story, the project manager uses techniques to remove personalities from the situation and focus on deliverables, due dates and costs. The project manager does not attempt to make everybody on the team friends. Instead they focus on getting the team members to produce their deliverables to get  the project done.

You learn all of those skills in our project management courses. Take a look at the courses in your specialty.

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Author: Dick Billows, PMP

Dick has more than 25 years of project and program management experience throughout the US and overseas. Dick was a partner in the 4th largest professional firm and a VP in a Fortune 200 company. He trained and developed 100's of project managers using his methodology. Dick is the author of 14 books, over 300 articles and director/producer of 90 short project management training videos. He and a team of 25 project managers work with client companies & students across the US and in Europe, South America, Asia and the Middle East. They have assisted over 300 organizations in improving their project performance. Books by Dick Billows, PMP are on