The differences in team member personality types provide a constant challenge to project managers trying to build cohesive teams. What happens most often, is that the project manager assumes that everyone else including the entire team is just like him. That is, they assume that everybody else likes to receive information the way they do. They may like to receive new information in chronological order. Or, they may prefer receiving information is a summary and then ask questions and get the detail if they wish. Still others want all of the detail right up front.
Watch this video of a project manager dealing with a strongly introverted project team member. In the first part of the movie, the project manager makes many mistakes and alienates the team member. In the second part of the video, the project manager applies “best practices” techniques for this personality type and builds a stronger relationship with the team member. The key point to notice is the behavior of the team member which in the first movie the project manager ignores and in the second movie the project manager pays very careful attention to the behavior and reaction of the team member Leading Teams Main Page
After watching the video, you should at the very least learn to pay attention to the people you are talking to rather than ignoring them. You should observe how they react as you say different things. Observe if things you say or do make them upset or angry. A good project manager instantly reacts to that and inquires of the team member, “What is wrong?” Or “I’m sorry that I said something that’s causing you concern.” Comments like that give you a chance to correct problems during your session with the team member. Ignoring them makes your errors have a long term impact on the relationship you have with the team member.