Change Control Video – The Wrong Way & The Right Way

Dick Billows, PMP
Dick Billows, PMP
Dick’s Books on Amazon

Change control is a constant challenge for project managers. They have to deal with stakeholders who want to submit scope changes. This occurs daily on some projects.  Project Change Control Main Page

Change Control – The Wrong Way

The project manager in this video faces two aggressive stakeholders who want to make significant additions to the scope of the project. In the first version of the video, the project manager uses a very typical approach to change control. That is, he tries to resist all the changes the stakeholders propose. The stakeholders get angry and criticize the project manager’s original plan because it missed these critical items. The project manager continues to fight the changes so the stakeholders go over his head to senior management.  Senior management then orders the project manager to make the changes without giving him additional budget or time to make the additions. This often happens to project managers who try to resist all changes to the project. The project is then late and over budget due to a lack of funds or time to cover the changes. However, that excuse is usually not accepted and the project manager takes the blame for the project’s failure.

Change Control – The Right Way

The second version of the video replays the same situation where the stakeholders make demands for changes to the project.  But this time the project manager is very accommodating. He presents them with several options for accommodating the impact of their changes on the project’s cost and duration. He also presents trade-offs between reducing the overall project scope and making the changes the stakeholders want. The project manager continues to offer ways to accommodate the changes; all of which keep the project’s feasibility in tact.  You will see how to present trade-offs the correct way to deal with change control.

Project Scope Changes

To learn how to manage change control and design trade-offs, consider our online project management courses. You work privately with an expert project manager as your instructor and coach. You begin when you wish and work according to your schedule and pace. you have as many phone calls and live video conferences with your instructor as you wish.  Take a look at the courses in your specialty.

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Author: Dick Billows, PMP

Dick has more than 25 years of project and program management experience throughout the US and overseas. Dick was a partner in the 4th largest professional firm and a VP in a Fortune 200 company. He trained and developed 100's of project managers using his methodology. Dick is the author of 14 books, over 300 articles and director/producer of 90 short project management training videos. He and a team of 25 project managers work with client companies & students across the US and in Europe, South America, Asia and the Middle East. They have assisted over 300 organizations in improving their project performance. Books by Dick Billows, PMP are on