Communication Techniques – Video

Dick Billows, PMP
Dick Billows, PMP
Dick’s Books on Amazon

One of the most challenging parts of project management is choosing the communication techniques to use with all the different people who are involved with your project. Each of the team members, stakeholders and executives has a different personality and a different communication preference. You need to be able to “type” each of those personalities and then use the kind of communication that is most effective for them. What you can’t do is try and communicate in the same way with each of those different people. That may sound like it’s efficient but it’s certainly not effective.

Let’s consider two of the personality temperaments or types that project managers encounter most frequently. People with the Guardian personality temperament (ISTJ in the Myers-Briggs terminology) make up the majority of executives in most organizations. These are very detail oriented decision-makers who want all of the data, usually in chronological order, before making a decision. If you push them for a quick decision, the answer will be NO.

Another frequently encountered personality type is the Executive (ENTJ in the Myers-Briggs terminology). This type makes up about 25% of the executives in most organizations. These are big picture thinkers who become quickly bored with the details and supporting information. They want to know the big picture and the end result, then they’re ready to make a decision.

Clearly the same communication techniques for these two executive types are not going to be effective. You need to tailor your entire communications process, including pre-meetings with individuals, to fit each temperament.

Now let’s watch a video of a project manager working with a team member. These two people have very different temperaments and the project manager is initially ineffective because he communicates with the team member in a way that suits his personality, not the personality of the team member. I’ll point out some of the key mistakes the project manager makes. Then we’ll look at the same meeting with the project manager tailoring his communications to fit the team member’s temperament. This yields a much better result.

At the beginning, when you and Dick talk to design your program and what you want to learn, you will select case studies that fit the kind of projects you want to manage. Chose you course and then select the which specialty case study from business, or marketing,  or construction, or healthcare, or consulting.  That way your case studies and project plans, schedules and presentations will fit your desired specialty.

  1. 101 Project Management Basics
  2. 103 Advanced Project Management Tools
  3. 201 Managing Programs, Portfolios & Multiple Projects
  4. 203 Presentation and Negotiation Skills
  5. 304 Strategy & Tactics in Project management

Author: Dick Billows, PMP

Dick has more than 25 years of project and program management experience throughout the US and overseas. Dick was a partner in the 4th largest professional firm and a VP in a Fortune 200 company. He trained and developed 100's of project managers using his methodology. Dick is the author of 14 books, over 300 articles and director/producer of 90 short project management training videos. He and a team of 25 project managers work with client companies & students across the US and in Europe, South America, Asia and the Middle East. They have assisted over 300 organizations in improving their project performance. Books by Dick Billows, PMP are on