Project team motivation is every bit as important as developing a clear plan & deliverables,creating a tight schedule and spotting problems early. Too many project managers assume that their team members are robots that will not be affected by their management behavior. Thus, they think that how the PM assigns work, solves problems and makes estimates will have no impact on the team member’s attitude about the project. This view of team motivation is comfortable for leaders who believe their technical/creative knowledge make the team want to follow them. That is very far from the truth which is why the technical or creative guru types fail so often; the think they can ignore team motivation.
The three leadership challenges above are what we call a project manager’s moments of truth with the project team. How the project manager treats the team members and how he values their input, and how he reacts to problems go a long way to determining the teams overall motivation. Let’s talk about these three moments of truth. Project Management Skills Main Page
Are you leading your team from in front or marching behind them carrying a snow shovel like that poor guy marching behind elephants at the circus? There are three moments of truth for project team motivation when leading your project team goes a long way to determining their motivation and if your project will succeed or fail. Those critical moments are; gaining commitment to estimates, handling “bad news” and reporting status. The first moment of truth happens while you’re estimating with a project team member. If you have an open discussion and the team member feels that they were able to participate in setting the work estimate for their tasks, you will get a much higher level of commitment to the estimate than if you arbitrarily set the number. The second moment of truth occurs when you deal with variances on a project. Your behavior in the face of this “bad news” largely determines whether your team members tell you about problems early or hide them from you because they don’t want to be blamed. The last moment of truth occurs when the sponsor is disappointed in the project progress. How you handle this is critical for your credibility, particularly if you blame team members for the problem rather than accept responsibility yourself.